Performance and Measurement
Excellence through Continuous Improvement
To ensure company objectives and regulatory requirements are met, and to recognize performance excellence, we perform audits and assessments, monitor trends and key performance indicators, and conduct quarterly business reviews. We also conduct root cause analyses during incident investigations and communicate lessons learned to ensure corrective actions are tracked, reviewed, and documented. Through these practices, we can ensure that we are continuously working toward improvement and performance excellence.
The use of leading indicators such as completion of required training, toolbox talk employee engagement, field observations and safety culture perception surveys, and leadership engagement scores provide insights into the strength of our culture and the effectiveness of these inputs at preventing incidents.